Sunday, July 22, 2007

How To Travel With Your Child on Priceline

----- Original Message -----
Subject: Traveler under 18
Product: AIRLINE
Category: About Airline Tickets
Name: G-Man
E-mail Address:
Request Number:
I wish to book three round-trip tickets between LGA and IAD:

One for my 10 y.o.daughter, who will stay with my parents, but travel with me, departing 8/11 on U.S. Airways flight 7505, returning 8/19 on U.S. Airways flight 7929.

Two for me:

First 8/11 on 7505 with my daughter, returning 8/12 on 7929.
Second on 8/17 on 7925, returning 8/19 on 7929 with my daughter.

You see the problem? System won't let me book her ticket because she's "travelling alone", when in fact she's not.

Please advise how I can get around this problem?

----- Response Message -----
From: 'Customer Service'
Date: Saturday, July 21, 2007 10:19 am
Subject: Customer Service (KMM24061323V27531L0KM)
To: G-Man

Dear Mr. G-Man,

Thank you for taking the time to send us an e-mail. We understand that you were unable to book a ticket for your daughter for a trip to IAD.

Children under the age of 18 must be accompanied by an adult (age 18 or > older) when traveling on tickets purchased through us. If you need to purchase a ticket for someone younger than 18 who will be traveling alone, we recommend that you book through the airlines directly so that you can choose appropriate flight times and avoid potential boarding problems.

We apologize for the inconvenience.


Vimesh A.
Customer Service Specialist

----- Reply Message -----
From: G-Man
Date: Sunday, July 22, 2007 9:19 am
Subject: Customer Service (KMM24061323V27531L0KM)
To: 'Customer Service'

Dear Vimesh Clueless,

You should read my complaint before answering. The correct answer is, by booking the end legs of the trip as two round-trip tickets together, and then booking the middle legs in reverse as a third round-trip ticket, the tickets could have been booked.

In other words, as an example, instead of booking:

8/11 LGA-IAD
8/12 IDA-LGA


8/18 LGA-IAD
8/19 IAD-LGA

for the parent and

8/11 LGA-IAD
8/19 IAD-LGA

for the child, instead book:

8/11 LGA-IAD
8/19 IAD-LGA
for both parent and child together, then book

8/12 IAD-LGA
8/18 LGA-IAD

for parent. My wife Jawbitch figured this out by booking for less through her Amex travel service. Next time, you might want to provide this advice to other potential customers.